PUBLIC OFFER AGREEMENT on the provision of medical services LLC “ICSI Clinic”

This Agreement is an official and public proposal of the Limited Liability Company “ICSI Clinic” (hereinafter – the Contractor or the Clinic), addressed to an unlimited number of persons (hereinafter – Patients), to conclude remotely (via the website), a contract for the provision of medical services (hereinafter – the Agreement), by placing this public offer (offer) on the official website of the Clinic – https://icsi.clinic (hereinafter – the Website).
The conclusion of the Agreement is carried out by full and unconditional acceptance by the Patient (acceptance) of the Clinic’s offer to conclude an electronic agreement on the terms specified in this Public Offer. The moment of concluding the agreement (acceptance) is considered to be the fact that the Patient pays for the services under the terms of this Agreement, within the terms and at the prices indicated on the Clinic’s website.
By accepting, the Customer confirms the fact of acquaintance and agreement with all the terms of this Agreement in full.

Terms and definitions
1.1. “Services” – Service or several Services in the field of medical care provided by the Clinic and listed in the relevant section of the Clinic’s website – https://icsi.clinic.
1.2. “Online store” – the Clinic’s website at https://icsi.clinic, which in accordance with the Law of Ukraine “On e-commerce” is a means to provide services by concluding electronic contracts.
1.3. “Customer” / “Patient” – an able-bodied individual who has reached 18 years of age, who visited the website https://icsi.clinic and accepted this Agreement in order to obtain medical services listed on the Website for purposes other than associated with the implementation of business activities.
1.4. “Contractor” / “Clinic” – a business entity that carries out medical practice activities and provides medical services listed on the Internet site.
1.5. “Order” – the Patient chooses a separate Service / Services from the list of services specified on the Website by placing an order and making a payment.

Subject of the Agreement
2.1. The Clinic undertakes to provide the Patient with the medical services provided by the List of Medical Services posted on the Clinic’s website under the terms and conditions specified in this Agreement, and the Patient undertakes to accept and pay for the provided services under the terms and conditions specified in this Agreement. medical services.
This agreement regulates the provision of medical services using the online store, including:

• Voluntary choice by the Patient of medical services in the Online Store;
• Independent registration by the Patient of the order in Online store;
• Payment by the Patient of the Order made in the Online Store;
• Provision of medical services to the Patient in accordance with this

Agreement.
2.2. Medical services are provided in accordance with the current standards in the field of health care, the requirements of the Ministry of Health of Ukraine and / or local protocols of medical care, approved in the prescribed manner.
2.3. Place of medical services: 03037, Ukraine, Kyiv, Valeria Lobanovsky Ave., 17.
2.4. The hours in which medical services are provided are determined by the Clinic with subsequent notification to the Patient.
2.5. Provision of medical services is carried out in accordance with the patient’s voluntary consent for diagnosis, treatment and surgery and analgesia, which is made in the form prescribed by the legislation of Ukraine before the first medical service and before providing medical services, the list of which is determined by the Clinic.
2.6. The Clinic has no right to disclose to third parties information about the disease, medical examination, examination and their results, intimate and family life of the Patient, which became known to the Clinic in connection with this Agreement, except as provided by Ukrainian legislation and other agreements. including voluntary health insurance (continuous health insurance).
2.7. The Clinic performs the Primary Identification of the Patient, and the Patient agrees to provide the information necessary for the Primary Identification, including the Patient’s Personal Data, and to process it upon requesting the Clinic. In order to control the quality of service, in the case of a telephone call, a telephone conversation with the Clinic can be recorded.
2.8. The Patient and Kinika confirm that this Agreement is not a fictitious or fictitious transaction or a transaction entered into under the influence of pressure or deception.
2.9. The clinic confirms that it has the right to carry out activities in medical practice, in accordance with the requirements of current legislation of Ukraine and the Order of the Ministry of Health of Ukraine №1397 from 13.06.2019.

The order of registration of the order
3.1. The patient has the right to place an order for the provision of medical services listed on the relevant page of the website https://icsi.clinic.
3.2. The Patient places his Order on the relevant page of the Website https://icsi.clinic by using the method of registration specified on the relevant page of the Website – adding Services to the virtual basket by clicking the appropriate button “Add to Cart”, or using the payment system by clicking “Pay” button.

3.3. The term of processing the Order by the Clinic is up to 3 (three) working days from the moment of its registration. If the Order is sent on a weekend or holiday, the processing time of the Order begins on the first day after the weekend.

Contract price and payment procedure
4.1. The price of each individual Service is determined by the Clinic and indicated on the relevant page of the website https://icsi.clinic. The Price of the Agreement (the value of the Order) is determined by adding the prices of all Services selected by the Patient.
4.2. The Patient pays for the Clinic Services on the basis of this Agreement in the National Currency of Ukraine – UAH.
4.3. Payment for Services is made by:
4.3.1. transfer of funds to the current account of the Clinic
or
4.3.2. by other means of payment specified on the Clinic’s website.
4.4. The moment of payment for the Services is considered to be the time of crediting funds to the current account of the Clinic.
4.5. The Patient pays for the services of third parties independently and at his / her own expense, if it is necessary to receive the Clinic’s Services under this Agreement (for example, Internet access services and others).

Rights and obligations of the Parties
5.1. Patient’s rights:
5.1.1. place an Order for the Services listed on the relevant page of the website https://icsi.clinic.
5.1.2. to receive medical services of proper quality;
5.1.3. to receive reliable and complete information about the state of his health, including to get acquainted with the relevant medical documents related to his health, which are kept in the Clinic;
5.1.4. receive reliable and complete information about contraindications, possible complications and risks (including for life and health), prognosis of possible disease development in the provision of medical services;
5.1.5. require the replacement of a specialist with the obligatory indication of the justified reasons for such a requirement;
5.1.6. have the right to secrecy about the state of his health, the fact of seeking medical help, diagnosis, as well as information obtained during his medical examination.
5.2. Patient Responsibilities:
5.2.1. strictly follow the oral or written instructions and recommendations of the Clinic’s specialists, including the Treatment Plan (Program);
5.2.2. provide originals or copies of documents containing information about the state of their health, which are necessary for the Clinic to provide medical services;
5.2.3. pay the cost of medical services in the manner and under the conditions specified in the Price List of medical services;
5.2.4. arrive at the place of medical services on the date and time of medical services 5-10 minutes before the appointed time;
5.2.5. prior to the provision of medical services, inform the Clinic of the entire list of drugs used by the Patient, as well as of all known diseases, defects, allergic or specific reactions to drugs and food and other relevant information about his health;
5.2.6. in case of violation or inability of the Patient to comply with the Treatment Plan (Program), if such was provided or communicated to the Patient, notify the Clinic;
5.2.7. inform the Clinic about the improvement or deterioration of health, the appearance or disappearance of symptoms and other information about changes in their health during treatment;
5.2.8. provide, at the request of the Clinic, the data necessary for Primary Identification;
5.2.9. to get acquainted with the information about the Services, which is posted on the Internet site of the Clinic.
5.3. Rights of the Clinic:
5.3.1. in case of delay of the Patient for more than 10 minutes, unilaterally change the term of medical services, postpone or cancel the provision of such medical services, notifying the Patient;
5.3.2. to shift the time of admission of Patients registered with a doctor for a reasonable period, in case of treatment at this time of a Patient who urgently needs emergency medical care (in accordance with Article 3 of the Law of Ukraine “On Emergency Medical Care”);
5.3.3. suspend or refuse to provide medical services in case the Patient violates the terms of this Agreement.
5.4. Responsibilities of the Clinic:
5.4.1. to provide the Patient with medical services of proper quality in the manner and under the conditions specified in this Agreement;
5.4.2. use medicines and medical devices approved for use in Ukraine;
5.4.3. to keep and store medical documentation and reporting in accordance with the requirements of the legislation of Ukraine.

The procedure for providing and receiving-transferring services
6.1. Medical services are provided by medical staff of the Clinic who have the appropriate special education and meet the uniform qualification requirements in accordance with the legislation of Ukraine.
6.2. The date and time of the provision of medical services shall be agreed by the Parties by prior appointment by telephone, through the website or in person. Provision of medical services without prior appointment is possible only in cases where there is no prior appointment at this time of other Patients. The date and time of each medical service is agreed by the Clinic and the Patient.